Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your information when you use our Shipper App. By using our app, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

A. Personal Information

• Name
• Mobile number
• Billing address
• Pickup address
• Delivery address

B. Authentication Information

• Mobile number used for OTP-based login
• OTP verification data for login verification only

C. Shipment Information

• Pickup and drop locations
• Current location if enabled
• Product shipment details including description, weight, and related details
• Price details
• Shipment status and tracking updates

D. Payment Information

Payments are processed securely through Razorpay. We do not store your card details or banking information. Payment data is handled directly by Razorpay in accordance with their privacy policy.

E. Documents & Proof

• Invoices generated for shipments
• Proof of pickup (POP) submitted during shipment collection
• Proof of delivery (POD) submitted during shipment delivery

F. Device & Usage Data

• Device type and operating system details
• IP address
• App usage logs for diagnostics and performance
• Location data only when required for shipment tracking or pickup detection

3. How We Use Your Information

• Create and manage your account
• Authenticate login using OTP
• Create and manage shipments
• Process payments securely
• Provide shipment tracking and status updates
• Generate invoices
• Store and display proof of pickup and delivery
• Improve app performance and user experience
• Comply with legal and regulatory requirements

4. Location Data & Tracking

Location data is fundamental to the functionality of our logistics platform. We collect this data in the following ways:

• Shipper App: We use your device's location to assist in selecting precise Pickup and Drop-off addresses via Google Maps integration. This ensures accurate routing and prevents manual entry errors.
• Driver App: To provide real-time visibility, the Driver App requires GPS services to be enabled. This allows us to track the shipment in transit, provide live updates to the Shipper, and verify successful delivery.

You can enable or disable location permissions through your device settings. However, please note that disabling GPS on the Driver App will prevent the system from tracking shipments and may interfere with the fulfillment of logistics services.

5. Payment Security

All payments are processed via Razorpay’s secure payment gateway. We do not store credit card details, debit card details, CVV, or banking credentials on our servers. Please review Razorpay’s privacy policy to understand how Razorpay handles payment data.

6. Data Sharing

We do not sell your personal information.

We may share information only with:

• Delivery partners and logistics providers for shipment fulfillment
• Payment processors like Razorpay for payment completion and verification
• Service providers such as SMS or OTP providers strictly for app functionality
• Legal authorities when required by law

7. Data Storage & Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, data loss, misuse, or alteration. However, no system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your data:

• As long as your account is active
• As required for legal, tax, or regulatory compliance
• For resolving disputes, preventing fraud, and enforcing agreements

9. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your account, subject to legal retention requirements
• Withdraw consent for location access through your device settings

To request data changes or deletion, contact us using the details below.

10. Third-Party Services

Our app may use third-party services including Razorpay for payment processing, SMS providers for OTP authentication, and mapping or tracking services. These services have their own privacy policies, and we recommend reviewing them.

11. Children’s Privacy

Our app is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website. Your continued use of the app after changes are posted means you accept the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact: